K-P Tech Support
Troubleshooting Tech, Empowering People
Get support for your technology from a CERTIFIED HUMAN EXPERT, every time.
What We Support
- Computers- Smart Phones & Tablets- Game Consoles- Network Products- Printer & Scanners- Televisions- And more!
What We Offer
Instant Message a Human Expert
All customers who sign up for free at the bottom of this page are emailed links to book all the services below, as well as a link to message an expert immediately for assistance! Response times by default are 3 business days, but Koala Protection Subscribers can get faster response times, depending on their subscription tier.
A Subscription to SAVE MONEY
Koala Protection is a subscription service available in 4 tiers for free support appointments, faster response times, additional contacts, and MAJOR discounts (up to 50% off all prices and travel!).
Free 30 Minute Consultations
To assist customers in finding the best solutions for their unique needs, we proudly offer free 30 minute consultations to all customers! These free consultations are required in order to schedule any service that involves travel, but otherwise completely optional!
Remote Support
- $20 (USD) per appointment
- Scheduled in 30 minute slots
- Available by phone or Zoom
- Screen sharing available and encouraged!
- Best for almost any non-physical tech issue. Get fast expert-guided solutions from the comfort of your home!
In-Person Support
- $40 (USD) + travel fee
- Scheduled in 30 minute slots
- You select the location at which we meet to render support
- Perfect for issues that need hands-on help in the home like installations or systems that are immobile.
Drop-Off
(You Come to Us)
- $20 (USD) per device dropped off at OUR preferred location: [25 Hwy 610 W, Virgie, KY 41572]
- NO TRAVEL FEES APPLY
- Includes basic diagnostics and troubleshooting with 2 day turnaround time if advanced troubleshooting or repairs are determined to not be necessary**
- Return of devices available by scheduled drop-off or pickup
Pick-Up
(We Come to You)
- $20 (USD) per device picked up + travel fee
- You select the location at which we meet to pick-up your device(s)
- Includes basic diagnostics and troubleshooting with 2 day turnaround time if advanced troubleshooting or repairs are determined to not be necessary
- Return of devices available by scheduled drop-off or pickup
- Free Consultation required for final pricing and scheduling
Requote
- Requotes are determined after a Drop-Off or Pick-Up, if additional issues are discovered or if advanced troubleshooting or repairs are necessary to resolve an issue
- If approved, billed at $40/hour to completion per pre-agreed terms
- If declined, device will need to be returned without continuing with further services
- Repair parts billed separately, and turnaround time varies by case
Why We Do This
K-P Tech Support was founded on the belief that help with your technology should be both accessible and accurate, EVERY time you call.Contacting a company's technical support these days feels like rolling dice until you find someone who knows what they're doing, IF the company lets you speak to humans at all in the first place, of course.We're here to fix that.By combining expert technical knowledge with a commitment to accessibility, K-P Tech Support delivers dependable fixes without the runaround or guesswork.
Why We're Different
K-P Tech Support is led by Caleb Fleming: a tenured and Certified expert in technical support services.“Throughout my career, one sentiment I hear time and again from customers is,‘I wish I could always reach someone like you when I call.’While I can't give those customers what they ask for within my role in my regular "9-to-5", their need for accessible, patient tech assistance directly from a human always stuck with me.With K-P Tech Support, I’m now excited to offer that level of dependable, professional service to every customer... every time.”
Travel Rates
All travel rates are billed based on their distance from our central drop-off location: [25 Hwy 610 W, Virgie, KY 41572]. Travel is billed for the round trip (so to and from the destination) at $0.50/mile travelled + 40/hour spent traveling (assuming speed limits are maintained and perfect traffic). We charge this way to account for the opportunity cost of spending time on the road not being able to serve other customers while driving, as well as breaking even on gas costs and vehicular wear and tear. If flight(s) are needed, we replace the cost of 0.50/mile with the price of the plane ticket(s).
Ready to get help?
Immediately after signing up, you'll receive an email from
[ [email protected] ] detailing all the links to click to schedule an appointment OR directly contact a certified human expert for help.If you lose your email, no worries. Email us at [ [email protected] ] for any issues!